— BFSI Collection Technology

Digitizing BFSI Collections
with Smarter Technology

End-to-end SaaS and manual collection solutions powered by AI & MI to streamline recovery, enable touch-free collection, and improve collection efficiency.

— BFSI Collection Technology

Digitizing BFSI Collections
with Smarter Technology

End-to-end SaaS and manual collection solutions powered by AI & MI to streamline recovery, enable touch-free collection, and improve collection efficiency.

Our Promise

Time is Money. We Can Help You Recover Both.

A technology-led approach designed to improve collection efficiency, customer engagement and operational visibility.

Technology-Driven Collection Solutions for the BFSI Sector

About Sunrise

Building Smarter Collection Ecosystems

Sunrise Proficient Solutions (OPC) Pvt. Ltd. is an end-to-end SaaS and manual-based collection platform focused on collection and recovery challenges across the BFSI sector.

Our approach digitizes and streamlines collection, with emphasis on touch-free collection, technology-enabled customer engagement and cost-effective recovery. Digital, remote and field operations work together through data, technology and human intervention.

Capabilities

Technology + People + Process

An integrated collection ecosystem built around modern digital intervention.

Artificial-Intelligence

Artificial Intelligence

Study customer behaviour, identify patterns and support collection strategies.

Machine-Learning

Machine Learning

Develop data-driven collection strategies based on customer and collection patterns.

Data-Science

Data Science

Generate patterns and support multiple regression-based analysis.

Automation

Automation

Reduce repetitive intervention and enable structured collection workflows.

Customer-Engagement

Customer Engagement

Strengthen customer communication and cultivate customer relationships.

Field-Technology

Field Technology

Support field operations with geo-tagging, tracking and agent-oriented technology.

Mission & Vision

Driving Disruptive Innovation in Collections

Creating a smoother, safer and more technology-enabled collection ecosystem.

Our Mission

Smart Engagement. Better Collection.

To create disruptive innovation in the field of collection by integrating and smartly executing engagement and collection strategies to minimize cost, maximise collection rate and secure customer relationships and information.

Our Vision

A Secure & Sustainable Ecosystem

To build an ecosystem of lenders and borrowers for smooth, secure and safe collection, ensuring data security and regulatory compliance while keeping the best interest of financial institutions and their customers.

Digital Intervention

Enhancing Collections Through Digital Intervention

Multiple digital methodologies work together to improve collection efficiency.

IVR-Campaign

IVR Campaign

Basic and dynamic IVR calling, predictive modelling and targeted campaigns.

SMS-Campaign

SMS Campaign

Structured digital communication for reminders and customer engagement.

Email-Campaign

Email Campaign

Digital engagement designed to cultivate customer loyalty.

Voice-Bot

Voice Bot

Text-to-speech, AI/ML behaviour strategies and automated interaction.

Collection Journey

End-to-End Collection Process

A structured approach covering every stage of the collection journey.

Pre-Due Collection

01

SMS, Email and IVR reminders to support successful pre-due collection.

Initial Bucket

02

AI and ML-supported customer touchpoints through SMS, Email and IVR.

Recovery & Dunning

03

Loan recall notices, dunning letters, notice links and payment links.

Enhanced Efficiency

04

AI, ML, Voice Bot, vernacular communication, dashboards and visualization.

Collection Intelligence

A Smarter Approach to Collection

Technology intervention across behaviour, communication, tracking and decision-making.

01

Behavioural Bucketing

Smart pairing of the problem with the right collection agent.

02

Technology Intervention

API, Rule Engine, AI-based Skip Tracing, Legal Intervention, ML allocation and Agent Training.

03

Sentiment Analytics

Customer sentiment analysis over chat and voice using NLP.

04

Tracking Mechanism

Geo-tagging with geographic location for better field tracking.

05

Decision Making

Diagnosis and neutralization of biases using Behaviour Science.

Communication Strategy

Messenger, WhatsApp, Virtual Agents, Bots, Virtual Callers and VRUs.

End-to-End Solution

Technology-Based Collection Solution

A problem-solving approach connecting digital and field operations.

Legal Notice Drafting — Digital & Physical

Calling Strategy Framework

Automated Communication

Trained Field Staff with Data Security

Transformation

Solving the Pain Points of Traditional Collection

Moving collection toward stronger data security, automation, efficiency, scientific processes, customer centricity and real-time visibility.

Less Data Security

Low Efficiency Operations

Questionable Customer Centricity

Less Automation at Ground Level

Less Scientific Process

Less Real-Time Visibility

Group Clients

Trusted by Leading Financial Institutions

Client names presented in the supplied company profile.

RBL-Bank
Khatabook
Indusind-Bank
AU-Small-Finance-bank
Bajaj-Finserv
Satin-Creditcare-Network
HDFC Bank
poonawalla fincorp

Let's Connect

Ready to Build a Smarter Collection Strategy?

Explore a technology-enabled approach to digital collection, customer engagement and field-level operations.

Sunrise Proficient Solutions OPC Pvt Ltd

Sunrise Proficient Solutions (OPC) Pvt. Ltd. is an end-to-end SaaS and manual-based collection platform focused on collection and recovery challenges across the BFSI sector.

Pages

Contact

A-1/1, 2nd Floor, Plot No.-1, Goverdhan Park, Uttam Nagar, New Delhi – 110059, India

+91 9990804060
+91 9810659897

director@sunriseproficientsolutions.com

© 2026 Sunrise Proficient Solutions (OPC) Pvt. Ltd. All rights reserved.

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